Terms and Conditions
1. Scope of Application
These general terms and conditions apply to all orders through the Criminal Bikes online shop.
2. Contractor
The sales contract is made with Criminal Bikes, Steenbokstraat 9, 7324 AZ Apeldoorn
You can reach our customer service for questions, complaints and alike Monday to Friday from 09.00 am to 05:00 pm by phone at +31613349123 or +31613448610 (free from landlines, calls from mobiles may be charged)
Our products and services are only directed to private consumers sales. If you bought one of our products by one of our commercial customers please contact them.
3. Conclusion of Contract
The presentation of goods in the online shop does not constitute a binding offer, but merely represents an invitation to order. By clicking the “Submit order” button you are placing a legally binding order in relation to the products in the shopping cart. The arrival of the order is immediately confirmed after it has been placed, however, this confirmation does not yet constitute our acceptance of your order. The sales contract is concluded when we accept your order by sending an order confirmation via email or by delivering the goods within 2 days.
If after completion of the sales order it is discovered that a component from the bicycle you ordered does not meet the legal requirements for product safety or, in the case that new provisions have been put in place after the sales order is concluded, may no longer be traded, provided the regulations were not foreseeable at the completion of the sales order, we are permitted to install a component of equal quality and price from the same or equivalent manufacturer, which is only marginally different from the ordered component in terms of engineering and colour.
Products are only sold in typical household quantities.
4. Wording of Contract
We will save the wording of the contract and will send you the details of your order as well as our General Terms and Conditions by email. The details of your recent orders can be found in your customer account after login.
5. Language of Contract
For all orders from The Netherlands the language of contract is English. Also when ordering from abroad, English will be the language of contract.
6. Right of Cancellation
6.1
Consumers have the right to cancel a contract within 30 days.
6.2 Cancellation Policy
Right of Cancellation
You have the right to cancel this contract within 30 days without giving any reason. The cancellation period will expire 30 days from the day on which you or any third party named by you who is not the carrier took possession of the goods. To exercise your right of withdrawal, you must inform us.
Criminal Bikes
– Customer Service –
Steenbokstraat 9,
7324 AZ Apeldoorn
The Netherlands
E-Mail: Info@criminalbikes.nl
Tel: +31613349123 or +31613448610
About your decision to cancel the contract by a clear statement (e.g., a letter sent by post, a fax or an email). You may also use the model cancellation form, but you do not have to. In order to meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of Cancellation
If you cancel this contract within the cancellation period, we will reimburse to you all payments received from you, including the costs of delivery (except for supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us). We will make the reimbursement without undue delay and not later than 14 days after the day on which we were notified of your cancellation of the contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold the reimbursement until we have received the goods back again or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to
Criminal Bikes
– Logistics centre –
Steenbokstraat 9,
7324 AZ Apeldoorn
The Netherlands
Without undue delay and in any event not later than 30 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 30 days has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning the goods.
6.3 Exclusion/Expiration of the Right of Cancellation
The right of cancellation does not apply to:
• the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or stipulation by the customer is significant or goods that are clearly tailored to the personal requirements of the customer,
• as well as to the delivery of audio and video recordings or software products in sealed packaging, when they have been unsealed after delivery.
7. Prices and Shipping Costs
7.1 Prices
All prices are stated in euros and include the statutory value added tax for the country of delivery you have chosen:
Dutch tax number (VAT ID): NL864918732B01
7.2 Shipping costs
a. Prices shown on our website do not include shipping. For more information on delivery charges see www.criminalbikes.nl/shipping Delivery charges will be displayed separately in the shopping cart before checkout. The buyer will bear the shipping costs, unless the order is qualified for free shipping.
b. Customs Costs for Deliveries to outside the European Union.
For deliveries to outside the EU customs duties may incur in addition to the shipping costs. We take care of the entire import process — you do not have to worry about a thing. The prices in our online shop doesn’t show the customs costs as well as the VAT.
8. Delivery
8.1. Delivery within The Netherlands
All available goods will leave our warehouse the same or next working day (Mon-Fri). The average delivery time with our service provider usually is 1-2 days. Unless otherwise specified on the product page, the goods will be delivered within 10 working days of receiving your order. For orders placed with “payment in advance”, the delivery period starts after the payment order is given to the sending bank. For all other payment methods, the delivery period starts one day after conclusion of contract and ends with the last day of the period. If the last day of the period is a Sunday or a national holiday in the country of delivery, the day will be replaced by the next working day. If an item you have ordered is not available, you will be notified immediately. A subsequent delivery of ordered items will be made automatically, if the initial delivery does not include all items ordered. If you do not want a subsequent delivery, please let us know when placing your order. Subsequent delivery charges will of course not incur…
8.2. Worldwide Delivery
Goods are usually delivered within 2 – 5 working days, but after 10 working days at the latest (extra processing time at the customs has to be considered for countries outside the EU). For a current list of delivery times, please www.criminalbikes.nl/shipping. A subsequent delivery outside the EU is unfortunately not possible.
For shipments to countries outside the EU, the VAT included in our prices will be deducted upon invoicing. For deliveries to countries outside the European Community customs and taxes may be incurred in the importing country. For more detailed information on the customs and import regulations of your country, please contact the local Chambers of Commerce and Industry or customs offices.
FTA free trade agreement with the EU:
Criminal bikes is not an approved exporter and cannot specify any positive preference statement on the invoice. All countries of origin are marked on our invoice, which could affect imports (country of delivery) to non-EU countries. So please contact the local customs offices for more information on customs duties.
9. Payment Options
We accept the following payment options:
IDeal
We accept payments with iDeal. Please make sure you select your correct bank when you complete the payment. You will then be redirected to your bank account. You can complete the payment as usual.
Banktransfer:
Please transfer the total amount of your order to the bank account stated below in advance and provide your customer or invoice number, the full name of the person who placed the order and their place of residence (please make sure to also include the shipping costs when paying in advance): We will send you an email you with details and instructions to make payment. We will do this the same day or the next business day.
EUR transfers:
NL
IBAN: NL47 INGB 0101644213
Swift/BIC: INGBNL2A
Criminal bikes
Steenbokstraat 9
7324 AZ Apeldoorn
The Netherlands
10. Reservation of Ownership
The goods will remain our property until all payment obligations are met.
11. WARRANTY AND GUARANTEES
11.1
For all defects of the purchased item that occur during the warranty period, you have the legal right to rectification, repair or replacement. Besides, you can claim a reduction of the purchase price, withdrawal from the purchase agreement or compensation for damages instead of performance as well as replacement of your wasted costs in accordance with the statutory requirements. Exercising your right to a claim in the case of a defect shall be free of charge.
Important note: If you have purchased a complete bike from us, you are obliged to return the entire bike to make a warranty claim, and not just the defective components. Only then can we check whether the legal requirements for a warranty claim have been met.
11.2
In addition, we provide extended guarantees for certain products. These guarantees are in addition to your statutory rights towards us as your contracting partner in the event of a defect.
a. Crash Replacement Guarantee for Criminal Bikes frames.
If your Criminal Frame is covered by our Criminal Crash Replacement Guarantee (as indicated in its product description) and it gets damaged or broken in an accident, we will replace your frame with the same or the nearest model of our current product range for 50% of the sales price within 1,5 years from the date of purchase. The replacement of frames can only occur in our facility, you are not entitled to be sent a new frame or a new fork. The cost of installing the new frame must be paid by you. We charge depending on the time required an hourly rate of 64 EUR . Of course, you will receive a quote from us before we complete the replacement. You are welcome to bring your bike to us personally for the replacement of the frame. If this is not possible, you can send the bicycle to us at your own cost We will invoice you for the cost of pick-up and return transportation together with the costs for installation. You can find the transportation costs per direction here www.criminalbikes.nl/shipping. Guarantee only covers damages that are not subject to additional insurance. In case of a replacement, we will replace your frame with the same or the nearest model, if the original product is not available.The ownership of replaced, defective components — of frames — will be transferred to Criminal Bikes during the processing of the Crash Replacement order. The guarantor is:
Criminal bikes
Steenbokstraat 9
7324 AZ Apeldoorn
The Netherlands
b. Criminal Bikes Recycling Guarantee
At some point, even the best bike reaches the end of its life cycle. In order to ensure that recyclable materials are reused in an environmentally friendly manner and that non-recyclable materials are disposed of properly, we work continuously and intensively with suitably qualified partners and service providers to optimise the environmental balance at this point. As soon as the life cycle of a Criminal Bikes ends, we take care of the professional disassembly and separation of all materials used. This means that recyclable materials are returned to the recycling loop or are disposed of properly. The disassembly and recycling are free of charge for you. You can return the bike to any Store or Touchpoint or send it back to us at your own expense. If you wish, we can arrange for the packed bike to be collected — Please contact us for further information on this subject. During the disassembly and recycling guarantee process, the ownership of the bicycle being disposed will pass to Criminal Bikes. There is no entitlement to the return of individual components, to the use of specific service providers or to an itemised statement of disposal. When the condition of the bike is good enough for permit repair and further use in charitable or social projects, we reserve the right to fix up the bike and give it to such a project.
The guarantor is
Criminal Bikes,
Steenbokstraat 9,
7324 AZ Apeldoorn,
The Netherlands.
C. Manufacturer’s Guarantees and Commercial Guarantees
All guarantees expressly specified are additional manufacturer’s guarantees or commercial guarantees. The type of guarantee is stated on the product page. Wear and improper use shall not be covered by these additional manufacturer’s guarantees or commercial guarantees (unless otherwise specified on the product page). In order to make a claim under guarantee, please send the defective product together with a proof of purchase and a description of the defect to:
Criminal bikes
Steenbokstraat 9
7324 AZ Apeldoorn
The Netherlands .
Important note: If you have purchased a complete bike from us, you are obliged to return the entire bike to make a guarantee claim, and not just the defective components. Only then we can check whether the legal requirements for a guarantee claim are met.
12. RETURNS / RETURN COSTS
Our packaging is also suitable for return shipments. Please contact us so we can arrange return labels. Simply hand the parcel over to the post office with the returns label on it. Please also include the completed returns form. When requesting a return, the goods may also be picked up at your address if need be. Returns from EU Member States, When returning goods from other countries outside the EU, you will bear the direct costs of returning the goods as well as the return customs clearance.
The use of the returns procedure offered is not mandatory for effective exercise of your right of withdrawal.
ATTENTION: Due to the changes in our logistics operations to protect our colleagues, processing your returns could take 1-2 weeks longer
13. Transport Damages/Claims
Please inform us of any transport damages immediately. If the parcel looks as though it is damaged upon arrival, please open it while the delivery person/carrier waits and ask for a written confirmation of the damage. The failure to note damage or to open the parcel while the delivery person/carrier waits does not affect your statutory warranty rights.
If you have any questions, please feel free to contact our customer service on +31613349123 or +31613448610.
Please always use our returns label to send back a parcel (except for bikes). Please wash used articles of clothing before returning them. Please pack helmets and shoes into their box as well as into the shipping carton before sending them back. Please note that the terms mentioned are not prerequisite to the effective exercise of the right to cancel or to the assertion of your warranty claims. Please contact our Bike Service on +31613349123 or +31613448610 for bike returns to coordinate the processing.
14. Applicable Law/Jurisdiction
14.1
All contracts concluded with us shall be governed by the laws of the Netherlands. The Vienna UN Convention on contracts for the international sale of goods is excluded. If the customer’s habitual residence is not in The Netherlands, but in another EU country and the national regulations specify additional consumer rights laws to the Dutch law, the national regulations of the customer’s habitual place of residence apply (Art. 6 Section 2 Rome I Convention).
14.2
If the customer is a company, any legal case arising from this contract shall be heard in Arnhem.
15. Links
As far as this website contains external links (hyperlinks) to websites operated by third parties, the respective operator is always responsible for the contents of the linked websites. Criminal bikes checked the linked sites for possible violations of law at the time of linking. Nevertheless, Criminal Bikes has no influence on the contents of those sites so that Criminal Bikes takes no responsibility for the contents of the linked websites. Moreover, Criminal Bikes regularly controls the linked pages and shall immediately remove the respective link upon notification of any violation.
16. Other
16.1
Giveaways
Congratulations!!!
If you have been chosen as the winner of one of the giveaways, you are expected to pick up the prize you won (this is specifically a bicycle) at Steenbokstraat 9 7324AZ Apeldoorn. Exceptions to this are if you do not live in the Netherlands. Also, an exception may apply if other products than a bicycle are involved, this is done in consultation.
16.2
Indications of weight, geometries and features are information provided by the manufacturer. Technical changes for the purpose of technical progress as well as + deviations, errors and typing errors are excepted. Delivery is conditional on the availability of stock.
16.3
Online dispute resolution according to Art. 14 Section 1 ODR-VO: The European Commission will set up an online platform for dispute resolution (OS) that can be found at https://ec.europa.eu/consumers/odr/.
We always endeavour to amicably resolve any disagreements arising from our contract. Furthermore, we have decided to not take part in any arbitration proceedings, as we are not obliged to do so. Our email address is: info@criminalbikes.nl
Click here for our Privacy Policy!
Criminal Bikes
Steenbokstraat 9
7324 AZ Apeldoorn
The Netherlands
E-Mail: info@criminalbikes.nl Management:
Laszlo Wissink +31613349123 Angelo Damming +31613448610
Email: info@criminalbikes.nl
Registered office: Apeldoorn
Commercial register: 64610136
VAT number: NL864918732B01
Bankaccountnr: NL47 INGB 0101644213